Warranty / Repair

In addition, all products come with a 12-month manufacturer warranty. Our warranty does not cover coating and mishandling by the user, e.g., accidental damage and commercial use.

What is covered?

Happycall warrants the following Happycall products are free from defects in material and craftsmanship for one (1) year from the date of purchase: Double Pan, Diamond Frying Pan & Wok, Hard Anodized (Alumite) Ceramic Pot, Vacuum Pot, Direct Gas Fired Oven, and Titanium Frying Pan & Wok. 

What is NOT covered?

This warranty does not cover damage due to accidents (including overheating), misuse or commercial use, improper cleaning, neglect, and does not cover staining, discolouration, scratching or natural tear and wear of the non-stick finish and the porcelain enamel or stainless steel interior and exterior. Damage caused by the use of cooking sprays, bleach or overheating are not covered by this warranty. Minor imperfections and slight colour variations are normal. This warranty does not include Vacuum Pot and Double Pan parts subject to replacement such as gaskets and handles. Dishwasher effects and damages are not covered under the warranty. Using scouring pads, steel wool, abrasive cleansers, or metal utensils on any Happycall product will invalidate your Happycall warranty.

Who is covered?

This warranty is extended only to the original end-use purchaser, or the person receiving the product as a gift, and shall not be extended to any other person or transferee. If the product was not purchased new from an authorised dealer, distributor, or representative of the manufacturer, this warranty is null and void. Proof of purchase in Australia is required.

What will we do?

Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production.

How do I get service?

  • Fill the Warranty & Repair Form online;
  • Our customer support team will contact you as soon as possible;
  • We recommended that you keep the original packaging, i.e. boxes, as that will make it easier for us to dispatch a courier to pick up the defective item;
  • Once we receive the products, and upon inspection, we will organise repairs or exchanges.

Resellers and agents in Australia are welcome to use this form to assist customer enquires.